David Brigham

Master's in Political Science, N+ certification, administration in multimillion dollar company.

General Info

need to add image. Personal picture removed for privacy concerns.

Skills

  • Understanding of complex interconnected systems having done Application development enabling tracking of malicious activity, breakdowns, and team workflows resulting in report generation to proactively protect and improve processes.
  • Knowledge of PC hardware and software and basic networking having worked on my own machines for over a decade, done desktop support in multiple environments, and completed a Network+ Certification.
  • Demonstrated ability to execute on complex long term projects having completed a Master’s Thesis and Degree.
  • Advanced communication, critical thinking, and problem solving skills, detail oriented, extremely organized.
  • Learned to be the calm center of the universe in the midst of chaos over the course of 15+ years in customer service.

Work Experience

  • 2019-Current

    Amazon

    Delivery Associate

    • Delivery of parcels. Management was impressed with my performance and had me start training other drivers in my second week. Hoping this will lead to a training manager position.

  • 2017-2019

    G4S Secure Solutions

    Tech Guard

    • Working tier 1 networking tickets for Equinix data center: swapping out tapes and hard drives, restarting servers, rebuilding firewalls, etc.
    • Desktop support for IBX Security team.
    • Monitoring Access Control and Camera systems to identify, prevent, and investigate potential hostile access to secured site.
    • Administration of user permissions, issuing and maintaining proximity cards, CCTV, and physical access systems.
    • Pulling recordings from cameras and reports from access control to investigate and resolve incidents.
    • Taking baseline of activity in building and use of pattern recognition to identify malicious activity; proactively engaging with clients and management to understand current and upcoming changes to baseline.
    • Continuously developing knowledge of current technology in layer 1 security.
    • Coordinated with law enforcement to identify and apprehend trespasser on client property.
    • Doing basic desktop support to help operations in our security office.

  • 2015 - 2017

    Western Paper Distributors

    Issue Resolution Analyst

    • Customer Service: correcting process breakdowns via incoming phone calls.
    • Desktop support for Issue Resolution team.
    • Developed an application to move team from using legal pads to filling out digital forms and creating tickets; allowing team to better track workflows, communicate with customers and other teams, identify and aggregate data on process failures, generate reports to analyze failures, and develop proactive solutions to prevent future incidents.
    • Developed a web-based continuing education program to better facilitate employee growth in the company.
    • Worked with other teams on a daily basis to repair process failures as they occurred.
    • Processed billing for multi-million-dollar client.

  • 2011 - 2015

    University of Colorado Denver

    Research Assistant

    • Formatted raw data for use in statistical analysis.
    • Gain an appreciation of the power of data modeling in analysis.

    Teaching Assistant

    • Learned how to distill complex issues into material which would stimulate adult learners into engaging and understanding.
    • Gave lectures and created curricula for classes.
    • Graded papers and assignments and kept track of attendance and grading for whole classes.

    Web Content and Social Media Admin: Department of Political Science

    • Managed content for department website, including updating poorly designed interface and keeping information up to date with current events.
    • Created and Managed department social media presence for years, including after graduation.

  • 1998-2012

    • Best Buy: Computer Sales.
    • US Bank: Teller.
    • Papa John's Pizza: Store Manager / Pizza delivery.
    • The Briarwood Inn (High End Restaurant): Server.
    • Starbucks and Misc. Coffee Shops: Supervisor / Barista.
    • Pudge Bros. Pizza: Store Manager / Cook.
    • Denver Parks and Rec Aquatics: Lifeguard.
    • Denver Parks and Rec Special Needs: Youth Program Assistant.

Education

  • 2013

    MA Political Science.

    University of Colorado Denver

    My master's degree futhered my knowledge of this field and gave me the academic background to ask the right questions and find reliable sources for the answers. As importantly, I was a teaching assistant at this time which helped me break out of my shell and find my voice. My undergrad had taught me to value my knowledge; my graduate degree taught me to share it with others. I also had the priviledge of editing and adding content to the department website and building a Facebook page for the department which I ran for a few years after graduation. I also acted as a research assistant dealing with a very large data set concerning electoral systems. This led me to understand the value of data driven statistical analysis in politics which I would later apply to business environments.

  • 2008

    BA Political Science.

    University of Colorado Denver

    My focus was on international relations, and issues of war and peace: international law; Constitutional Law; and the philosophic underpinnings of these. My focus personally and academically has always been on how to create a more peaceful world with human rights for everyone. In the course of this study I determined that American foreign policy is built in large part on our domestic politics: it cannot exist without a culture which supports, creates and reaffirms it. This puts me in the Constructionist school of foreign policy. The practical implication is I became even more interested and concerned about American domestic politics: I see political engagement as a personal challenge, an academic challenge, and more importantly, as a responsibility as a citizen of this great country!